PSE&G sent me a preposterous bill for around $2,000 for March and April even though I was away the entire month of April. My typical bill for such months is around $200 per months. The bill showed a preposterous 5,000 Kwh usage for each month (5,000 Kwh is typicallyconsumed by 15-20 houses)... I am very frugal and, as I said, I was away in April.
I called PSE&G in May and they said that many customers have had similar similar inexplainable "spikes" which was caused by a glitch in their "new" system... and they asked me not to worry and that they are fully aware of my historical monthly usage, etc, etc. They promised to send an investigator to fix this problem.
No one ever came. I called several times, and they kept telling me that they are a little behind but someone will come by and fix this mess.
May, June and July passed and no one came. Still, PSE&G, using the US postal service were still sending me "overcharged" bills...
In August, I called and my "request for investigation" in May was mysteriously lost and they offered to issue a "new" request for investigation.
I insisted on speaking to a supervisor... A supervisor called me with a "new tone", and started "speculating" that there "may" have been a "short" in my house that "may" have caused the spike... and then added that, even though this is very unlikey with a 0.01% possibility, if the meter in my house is functioning properly, that means that I will be responsible for 10,000 kwh consumption for 2 months.
I am horrified... and I feel totally helpless and under the mercy of PSE&G and its GIGANTIC might playing the "other party", "the investigator" and the judge.
What recourse do I have if this unpleasant senario takes place after "their" investiigation?
Please help me...
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