have a disconnect notices from 4-24-08 for $82.07 that I do not owe. My husband in on a CPAP for sever sleep apnea. I called on or around 9-25-07 and requested that my power be disconnected and new power turned 10-01-07. My landlord called and asked that the power be left on and transferred to their name. The power was left on but not transferred to their name. I have called and my landlord has to. Was told that my landlord needed to fax a letter saying that we where not at that address. The latter was faxed 1-31-08. I called on 3-31-08 because I received a bill for the $82.07. Was told to fax it again that they did not have it. I went and got a copy of the letter that was faxed. I faxed it again. Called 4-3-08 and spoke to Brenda she could not find the letter and asked me to fax it again to her directed number 1-919-232-5620 and that she would call me and let me know that she got it. Did not here from her so I called again and spoke to Leslie at ext. 1561 team 27 she found the letter and said she would credit my account. Later that same day Brenda called and left a message on my machine saying that she had the letter and that my account would be credited. Called today to be told that they had no letter so I asked to speak to a manager spoke to one and was told that they did not make mistakes and there was never a disconnected requested so I had to pay it or my power would be cut off. Called and spoke to Bernice a senior customer service that did find the letter and said that she could not help me that a disconnect was not placed but I did request one. PLEASE I NEED YOUR HELP.
Sincerely
Dreama Smith
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