11/06/2010: Purchased brand new Exquisite King Mattress set from the Rooms to Go Outlet in Charlotte, NC. Set up financing. Paid $188.02 to TRS Leasing Company.
Personally picked up mattress. Slept on it that night. Found it much too hard--much harder than the store sample.
11/7/2010: Believed I had received the wrong mattress. Called Rooms to Go Outlet, which ensured I had received the correct mattress.
11/08/2010: Had continued to sleep on mattress. Was still too hard. Also had sunken in noticeably on one side.
11/13/2010: Returned to Rooms to Go Outlet. Conveyed the condition of mattress to Felipe, the original salesperson. He stated it was under warranty, but someone would have to come out and examine it.
Went to front desk to schedule examination appointment. Gave the receptionist my new address in Spartanburg. Receptionist said that someone should be out to look at the mattress within a week. Set appointment for 11/19.
11/19/2010: No show by Rooms To Go. Called and discovered that Rooms To Go went to my previous address in Charlotte, not my new address in Spartanburg. Scheduled another appointment. Took the earliest available—12/22—a month later. Stopped sleeping on mattress due to sinking/sloping, firmness, and resulting back pain.
12/6: Made second payment of $160.02 to TRS Leasing Company.
12/22: Rooms To Go representative examined/measured mattress. String measurement clearly showed huge sinkhole on one side. Said I could expect to hear from Rooms To Go within 3 to 5 days.
12/23: Called TRS Leasing. Stated mattress was defective. Requested refund for defective product. TRS Leasing and Rooms To Go both denied refund, blamed each other for defective product, and placed responsibility for any refund on the other party.
1/6/2011: Payment of $160.02 due to TRS. Did not pay.
1/7: Received call from TRS Leasing. Informed my payment was due and non-payment would result in negative reporting to credit bureaus.
1/9: Received second call from TRS Leasing. Threatened that I pay or they will pick up mattress and not grant refund or new mattress.
Please help! During this entire ordeal, I have not been able to sleep on the mattress--it is horribly sunken in; it noticeably slants from one side to the other and is too hard.
I do not believe that I should have to pay for a defective product nor should I be required to deliver the defective product to Rooms To Go; the company should pick up the mattress, issue me a credit or a refund immediately, and avoid a negative report to the credit bureau.
Please help me resolve this matter. I need a good night's sleep and peace of mind.
Sincerely,
Thomas J. Williamson
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