Plaza Travel
525 Market Street
San Francisco CA 94105
Phone: (415) 543-8144 Fax: 415-543-9219
Janet@alltravelneeds.com, Mike@alltravelneeds.com, emdoinc@yahoo.com
July 30 2007
This letter is the printed version of the call made to Plaza Travel on July 15 2007. Neither party has responded to the telephone calls as of this date as yet.
I am writing to request a refund for overpayment for a same day passport that was actually received 3 days later. On Monday 7/9/07, I went to Plaza Travel with the intact and completed paperwork from the US Post Office and cash to obtain a rush same day passport. The advertised price for a same day passport excluding the post office fees on that day was $160 on the Plaza Travel website dated 7/9/07 http://www.alltravelneeds.com/. I was instead charged $300 cash by Mike. I did not receive the passport that same day, nor the next day 7/10/07 either. I was given the passport on Wed 7/11/07. The advertised fee for a 2 day passport is $110.
$300-110=$190 refund due to me. Please find the receipt for $300 cash for a rush passport dated 7/9/07 signed by Mike, the Plaza Travel website fee schedule for a rush passport dated 7/9/07 and my passport dated 7/11/07.
Thank you very much for your time and attention to help me resolve and refund the overpayment.
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