I agreed to the 3 month program with the gym with the agreement from the very start that at the end of the program no further charges would be made to my account.At the end of the program I was overcharged $200 the cost for each month of training. The trainer in charge blames management for the overcharge to discuss the problem with him. Management claims it was Jack who wrote up the contract wrong and that he is actually saving me $200 extra dollars that I would have been charge.The training was from06/13/07 to 09/13/07. My private trainer advised me of my last session and bid me farewell but the people in charge want to force me into taking an additional 10 sessions for the mistake that they blame on one another. I have been unsuccessful to make an appointment or talk to anyone to explain what is wrong why can I not get a refund.I was happy with the training and I would've gladly rejoined in the future, but the taking of my money and been forced into something I did not agreed to is out of the question.
Gym charges are $15 per month,$200 equates to a years regular charges is this the reason their holding on to my money so tight?They won't even give me that option to keep the money for they're still collecting monthly fees from my account,I never missed a payment ,I always respect the premises,I paid for my 3 month training yet I am avoided like a plague, I'm always told by Al I'll look into your problem and contact you at the end of the day,but I never hear from him.This problem has been completely ignored by Planet Fitness I have even failed to get an appointment with someone to discuss the issue.
I've never seen such as lack of customer service or rather customer neglect to a customer that has never failed on his part.but gone that extra pump.
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