ILD Teleservices, Inc Complaint

Phone Scam - Unauthorized services

- Michigan
After reviewing my AT&T phone bill I noticed additional charges from a company by the name of ILD Teleservices, Inc. I called AT&T immediately only to be told that anyone can put charges onto your phone bill if you authorize them to do so. After making it very clear to them I did not authorize anyone for any services other than AT&T, I was told I would have to deal with ILD myself. I called the company and was told they are not open for service at this time. I read on the internet that ILD is a scam and many people are being invaded by this company. I refuse to pay these charges and need assistance in getting them off my phone bill and possibly my credit report. AT&T said they can't help me even though they are the one's billing me. I don't understand how any phone company can allow another company to jump on their phone lines and then expect them to charge their customers for services that were not authorized. Please tell me how I can get these services off my phone bill.


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Reader Comments:

Posted by ask on 05/21/2010
Dear searay37,

ILD is not a scam. Let me explain what we do.

ILD Teleservices is a convenient and secure payment method designed for purchasing on the web or over the phone. Like a credit account, ILD provides the flexibility to buy without using your credit card. Hundreds of businesses offer Bill to Phone payment from ILD, giving you a way to pay by charging your phone bill. Plus, ILD also provides you with "purchase assurance" protection


Posted by ask on 05/21/2010
If you feel you’ve been wrongfully charged through ILD Teleservices, please contact us. ILD offers “Purchase Assurance Protection”, like the protection provided by your bank or credit card company. This means that you are not responsible for unauthorized charges. So, if you feel like you have been wrongly billed, please call ILD at (800) 953-7765.

Thank you, Monica at ILD Teleservices




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