Purchased a 30" Philips TV from Best-Buy in West Dundee approx 5 or so years ago. This past May TV failed, I contacted Philips through there customer service, they recommended a Barrett's Antenna & Service in Carol Stream through our zip code. Barrett's picked this set up on May 21, charged us $89 just to remove this set. Since this set was no longer under warranty we had to pay. Over a month later after several calls they returned this TV, saying they had repaired and replaced necessary parts, we paid an additional $200 plus for this repars. In about a week this set failed again (same problem), they picked up on July 2nd. Now after two plus months they say they are unable to get the reqired parts (flyback transformer) from Philips or else where. In calling Philips (1-888-744-5477, ref 58CKB) there Customer Service says that's the way it is, in e-mailing Best-Buy, they never even responded, as far as Barrett's we're still waiting for them to call us with whatever they expect to do. We have since purchased a replacement TV (not Philips), our expectations are to be refunded the money we have spent to date and this set returned to us. As far as Best-Buy or Philips, we will never purchase another appliance from Best-Buy, and we certainly will never buy a Philips product. But, from both I would have expected a professional customer friendly attitude, we received neither from either.
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