Regarding the above account please note that I vacated that residence on September 1, 2010. I called and scheduled the water (and other utilities to be shut off on September 15th) This was no easy task with Gwinnett Water – I was on hold for over 1 hour, and when someone finally answered, it was to tell me to please hold some more, the wait was
Very long. I finally got a person who scheduled the water to be cut off on 9/15/2010.
I am now getting bills for water in Oct and Nov. When I called to check on it…again with an hour wait…. the person on the phone told me I was lying…she would schedule a cut off date for the following Monday. I said “NO”, I am not paying this bill. How did you get a forwarding address if I did not call and give it to you for the final bill after cut off on 9/15? She told me they always call the Post Office to get addresses (this made no sense to me – If you have to call the post office to get an address I would assume the person is not in the home and shut off the water) But I don’t believe you call the post office to get forwarding addresses to send a bill to someone who no longer lives at an address. Maybe true…maybe not.
When I asked for a manager, the young lady (in very broken English, I could barely understand her) told me the managers were busy, and I could wait on hold again. I held for a while and gave up. Wrote a letter on the bill, sent it to the customer service department…and now they sent me a bill for November. I had service with Gwinnett water for 8 ½ years…never missed a payment and absolutely called to shut off the water.
All my other utilities were shut down on 9/15. Why is it customer service won’t admit THEY made the mistake…is the customer the only ones who make mistakes? I don’t think so. I am not going to pay the bill. It’s not the $20.86; the hour it’s taking me to write this letter and forward to all the commissioners and credit bureau would cost more than that. It is the principle of the matter. I called to discontinue service, the person I spoke with did not schedule it for 9/15 – they did not schedule it all. Now customer service department is pretending I didn’t call, pretending there’s not a problem, I gave them my phone number to call to resolve the issue, they chose not to do that, but to send me a bill for November. I would also like to have my deposit returned to me.
I want someone to please look into these very unprofessional customer service procedures and delete this bill and close out my account in good standing.
Thank You,
Alice E. Stafford
770-845-7574
Read Next Complaint >>
