I ordered a Norton 360 anti-virus product online - sold by Symantec. When I received confirmation that my product was shipped and charged to my account, I looked all over for shipping information and was only able to locate DigitalRiver.com. I was unable to contact Digitalriver.com, nor was I able to contact anyone at Symantec as the websites provided no phone number or e-mail address and kept reverting to the original menu. I called Norton California - only to be directed to another number aimed at selling you more products. I called a 24 hour number at midnight and was put on hold for 21 minutes, with no response other than funeral music and instructions to continue staying online. I then clicked on the refund button, only to be redirected to the main menu again.
Norton is supposed to be a reputable company. There were many similar e-mails complaints online on the Symantec website. This is a scam and it is worth reporting. Any major well known brand, that does not provide a means of contacting customer support nor delivers a product that was purchased, or means to get a refund when not delivered should be investigated.
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