I made airline reservations with NWA.com, Northwest Airline's own web site, on March 25th and have a confirmation for a direct (non-stop) flight too and from Phoenix to Milwaukee for $217 charged to my American Express. I recognized this as a very good price and noted that it was a Midwest Airline flight and I could deposit my miles in my Midwest account. As a consumer I do not understand the in-and-outs of why an airline uses other planes but I have a confirmation that this is a non-refundable flight I have paid for. On April 1 I received an e-mail with e-tickets for a flight at a different time stopping in Minneapolis. I called Midwest and then NWA to talk with Michelle Lorraine, a reservation supervisor. I was informed that this is a schudule change, the Midwest flight still exsists but Midwest no longer sells direct flights to Northwest. I asked when did this change and I was told she was not privy to that information. I asked for a discount since direct flights cost more. All I was offered was a refund. Booking with Midwest was $278. If I asked for a change I would pay a hefty fee, they need to do the same and pay for my flight I bought. This is smoke and mirror marketing. Consumers need to be informed about how these airlines are deceiving the public.
I want a direct flight for $217 because that is what I agreed to in my contract for tickets with this airline. At the time of purchase Northwest airlines offered a direct flight that still exists. As senior citizens sitting for long flights effects the circulation in our legs.
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