We called Kitchenaid repair line for a broken microwave. They set up an appointment with A & E factory service to repair it. They fixed the micro but in the process, when removing the entire micro/oven unit the handle on the oven became loose. I called them back to fix it and while fixing it they shattered the glass door on the oven.
I am without an oven until the 11/31 when the "part has been back ordered" . How do you make thanksgiving dinner for family coming in from out of town without an oven? I have thanksgiving planned, and no oven. My father passed away 6 months ago and the holidays will be difficult enough, now no Thanksgiving? They will not even consider replacing the unit, or the entire door, repeating " the part has been back ordered- we have checked additional vendor". I will have been without an oven for 6 weeks. because of their "accident".
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