After being a loyal customer of Nicor for 13 years, and always paying my bill on time, I received a bill from Nicor for a whopping $2,416.13! After calling customer service, I spoke to a rude woman who insisted I got this bill because the past 15 months were estimated bills, and I was undercharged. She offered a payment plan of $161.08 in addition to my regular bills, and insisted I must pay or have my service turned off. The bill contains two meter numbers for 1 house, and the CSR ("Vickie")insists this is because a new meter was installed last year. Yet, my last bill, dated April 2, 2007, still contains the original meter number assigned to me 13 years ago.
This is especially trying as I recently lost my husband in a motorcycle accident (May) and we are less his income, and in the middle of trying to settle his estate. I explained this through tears to the CSR "Vickie" who refused her last name, and she said the bill and my husband's death have nothing to do with one another. She also said if I continue to protest (while crying) she will put me "on hold until I get it together". Naturally, I hung up on her.
This bill, and their explaination of it cannot be accurate. Please help!
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