Nextel Complaint

On Sept 07 I call the Nextel customer service for asks if my nights can start at 6:00 pm in my principal line. The person he answer yes only its going to pay $5 dollars more in my bill I said is ok. But then she tell me is not gonna be possible because I need get the service for the two lines then I told her ok leave which my actual plane don't make any changes but these cost me in my next bill $425 dollars .

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