I contracted with them as they wooed me away from American Home Shield by a better fee and promised to be as good.
They are a TOTAL SCAM.
I even paid for the optional pool and spa coverage for an additional fee.
They came to my home for the $45.00 fee and which was paid and later told me I wasn't covered for above ground spas as per contract. I never saw the contract as they billed me on the phone.
Later my ASKO diswasher failed and they came to repair, the service agent collected his fee and told him they will have to replace the dishwasher as it was unrepairable.
The repair representative I believe never got paid by them and refunded my money. He was upset with the way they handled the claim.
They finally got back to me after a long period of time and offered $199.00
They are supposed to replace as per contract with similar features etc.
A dishwasher similar is in the $800.00 range or more with additional fee for installation.
I had an attorney write letters and they never responded responsively to him.
We are in the process of filing suit with a complaint of consumer fraud for treble damages.
We will update.
Also, be aware this company operates under a few names besides National Home Protection.
I understand that anything that breaks from the service people that they look for anyway NOT to pay on the claim.
They are unreputable ... DO NOT GET TAKEN IN BY THEM.
Go online and Google .. National Home protection complaints... they are exhaustive... I should have checked prior to contracting with them.
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