National Floors Direct Complaint

I ordered carpeting, had it installed (3 times over before the padding was fairly satisfactory) in April. Immediately I noticed pieces coming out of the carpet but most of all, it is matted down as badly as the replaced carpet. I have called them several times, had an inspector who said nothing was wrong with the carpet so they will do nothing. They suggest I pay for a cleaning...It is poor quality and wearing horribly. I am now and was from the beginning dissatisfied but I have no recourse. Can you help? My cost is aroung $1500 which I have a year to pay. I feel they misrepresented their product and the salesman gave me a "fast-talking" sale.

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