I found a Moving company online. After talking to them and several other moving co.'s I decided to go with United Relocation Vanlines. We were quoted a price of $900 to move my daughter from NY to Fl. They were supposed to pick up her stuff on Nov. 26,2008 and deliver it to her in Fl. by the 1st of Dec. The quote I was told included everything. I asked for a confirmation and was told they would e-mail me one. I never received it, I called again and told them to resend it. I never received it. When I called again, I was told that the original person I was dealing with had a bad car accident and was on indefinite leave of absence, so I said well is someone else there that can help me, I was told we are so sorry I'll get that out to you right now. I waited about an hour and called back apparently I was not getting any e-mails from them so I had them fax it to me. They had the date of pickup wrong and what wasto be picked up wrong, so I faxed them back all the corrections and was told they had received them and it was set up for the 26th no problem. I got a call at about 10:30am on the 26th and was told that they made a big mistake, and they couldn't come till the next day wich happened to be Thanksgiving but being that my daughter had to be out of her apartment by the 28th it was too late to find someone else so I had to say OK. When they arrived at my daughters apartment they started to load her stuff on the truck and told her that they had to use extra packing materials and they would have to charge her for them, They didn't really need anything other then blankets to wrap her furniture wich is very clearly stated on the contract are included, but they didn't bring anything to attach the blankets to the furniture so they were using packing tape. and they were going to charge $5 per roll. My daughter called and I went over and told them that we were not supposed to be charged anything extra because everything was already packed. I was told after they had already loaded 3/4 of the truck that if I didn't like it they would take everything off the truck and leave it there. There was no one to contact at the Co that day I was told so I told them just finish loading and I will contact the company and fight it out with them. We had to give them a $600 deposit when they picked up the stuff and pay a balance of $400at time of delivery, wich was $100 more then the agreed price. Not that $100 is so much money but it's the principle. I then said after they were ready to leave the stuff will be there by Monday Right, and he said I can't tell you it could take a couple of weeks. I said a couple of weeks What is she supposed to do for a couple of weeks she needs her stuff, they told me originally 4 days, they said well when a truck goes to Fl. then we'll send it, but if that doesn't make you happy cause your already giving me a hard time, I'm doing my boss a favor coming here on Thanksgiving because you have to move today I can take it all back off the truck and you can get someone else. It was already too late, I had no time to find someone else we were leaving the next day. So I said just go. I tried everyday to get in touch with someone from the moving co. and finally on Monday I got in touch with the girl I had talked to before and told her what happened she told me that she couldn't believe that they tried to get more money out of you I can't wait to tell my supervisor, I then told her how they told my daughter if you take care of us we will take care of you and not charge you for all the stuff we used just for some of it. She was appalled and said my supervisor will call you right back. She never did, I called everyday and got the story that she didn't know why she hadn't called me yet but she was going over to the warehouse and she would make sure she called me right away. I explained that I was leaving to go back to NY on Friday and I had to know how much money I neaded to leave my daughter, she said no problem I'll make sure she calls you right away, well finally on Thursday afternoon at about 3:30 or 4:00 she finally called, I explained the situation and she got an immediate attitude with me and told me that the girl I talked to originally was fired for giving me such a low quote and that I should be happy because I was lucky they were doing it for such a low price and I shouldn't fight with her about $100. I said it's not the money it's the principle we had agreed on a price and you want more money now for things I didn't need. She said well we could have not wrapped anything and when your stuff got there broken you would have been mad at us, I said you were supposed to supply blankets to wrap things if I had known you weren't going to bring anything to attach them wich makes no sense to me at all, I would have gotten my own tape, instead of having to pay $5 a roll for tape I can get in the $1 store. Then she told me well if you don't like it you can come to our warehouse and pick up your stuff. I said it's still in NJ, she said well I heard you had a problem with the extra charge so we didn't send it until we talked to you and got it settled. I said why didn't you call me when I first called and it would have been settled days ago, she said well I'm very busy, do you want us to deliver it or not, you have no idea how lucky you are, I can't believe your gonna argue about $100, do you want the suff delivered or are you gonna come and pick it up. Obviousley I couldn't pick it up, I was in Fl. They already cashed my $600 check, and I new it would be a fight to get it back, so I just agreed to pay the extra money and told her to send the stuff, and then I also told her that I would be contacting the Better Business Bureau, she said fine call who ever you want, I asked when would the stuff be delivered and she said I'll call you, and hung up. I made sure my daughter had the extra money, before I left and returned to NY the next day. I assumed the stuff would be delivered by at least Monday. My daughter called them on Monday to see if they could give some idea as to when they would deliver because they still had not delivered anything and my daughter has nothing. She was told that because your mother gave us a hard time and said she was calling the better business bureau another truck went off to Fl and they didn't put your stuff on it, they'll send it when they're ready. My daughter called me in tears, she's running out of money, she can't go to work because she has no clothes, she has very little money and is on a strict budget she has to eat, she can't go out and buy a new wordrobe. She is in a new town, a new state in a house with nothing other then what was in her suitcase. Times are tough and I don't have money to send her we paid for the moving company and when we got back my husband got laid off. I wish I had money to send her but I don't. I contacted the BBB and filed a complaint but they said they have 30 days to comply before they can take action, I contacted DOT and filed a complaint and then was told I had to wait until it gets delivered and then I can take them to court. But in the meantime my daughter is still in Fl. with nothing, she's only 19 years old she was so excited about this move and it is turning into a nightmare can someone PLEASE HELP it's just not fair that they can hold her stuff and deliver it when they want to.
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