I purchased a FREE Heat Surge Fireplace (Scratch n Dent piece)on 10-26-2010. The gal quoted the price of $163.00 out of my credit account then, (which she said is shipping costs) and final payment of $60 would be the month after. This was a verbal agreement by phone. Five months later; last night I get an email stating my order of 3-29-2011 was accepted and would be shipped. They took $114 out of my credit card. Unable to talk to a human when calling they offered that I could leave a call back time. The recording said that the time was an invalid time, (9:30 am) their phone system didn't work! Today I called (although no options of talking to a human) so I punched troubleshooting, and asked why they took out $114 of my credit card? It's been five months since I got it. They explained the agreement was $160 and two payments of $57 the next two months. Not remembering that, I asked then why 5 months later are you removing money out of my account? He said, "Good question." I asked to get in writing that my credit card number be removed from their company. Manager Shelton Tea said it would be sent in 10-14 days. I asked it be sent sooner, and they couldn't do that. Heat Surge is not to be trusted. I was mad at myself for falling for the free ad, and gave my Heat Surge away in November of 2010. I am still however paying that price worried they will take more money from me. I wrote their Corporate Manager I found on line named Dave Baker, and will pray the nightmare will end with Heat Surge, LLC. In my day, service was real, humans answered phones, and apologies were given for mistakes. Rita Wales Cottage Grove, WI
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