We purchased a "star-certified pre-owned Mercedes that
was in an accident of some sort & didn't meet MB Canada standards. Details below.
The dealer even changed our warranty start date on our purchase agreement 3 months after the purchase...without our signature! Mercedes Canada representative did not understand why we were upset.
Details:
Our so called "Star Certified" B200Turbo undisclosed vehicle history:
- another dealer indicated it was in an accident when hatch wouldn't open; car was out of alignment (toe and camber) resulting in zero outside tread in less than 3,000 km
- evidence of repainting back end and front end was identified; 2 side mouldings loose, corrosion on shock towers, wheel well cover loose & fastener bolt
- no record of a number of issues recorded in MB database (transmission, front suspension, back window being replaced, AC not working, etc) provided
- selling Barrie dealer would not provide Star Inspection - apparently against corporate policy (not true)
- car had to be re-certified, this second dealer stated they would never have sold this car
- Barrie dealer told us the warranty start date was 07, our purchase agreement & star warranty stated 07 but the MB Canada database says 06, Barrie indicated it was a clerical error and arbitrarily changed our purchase agreement..without our signature!!!!!!!
...car has made a horrible grinding noise when we turn left and it is cold since day 1... just informed that it needs a new differential.
My "pre-owned" car I should have confidence in has been in for service 8 days over the past 2 months. It pulled to left, made noise ever day, hatch wouldn't open and beeped at me for almost 3 week (very annoying in stop & go traffic) It still isn't fixed & makes that noise.
Mercedes Benz Canada has responded and agreed to fix car (with much discussion) but our request for extended warranty b/c of issues & history of vehicle is unknown has been ignored.
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