After all the advertising about Magic Jack on TV, PC Magazine and other magazines, I decided to order the product on March 1, 2008. The Website www.magicjack.com offers a 30 day free trial (your credit/debit card will not be charged until you've used the product for 30 days). My debit card was charged on April 8, 2008 in the amount of $53 and change; however, I never received the product.
When I tried to contact them on the Website, I found not contact information. They do have a 'chat room' but you must 'plug in' your magic jack in order to 'chat' with them. After about 9 attempts, I finally got someone in the chat room explained what happened and was informed that someone would be in touch with me in 24-48 hours. Today May 14, 2008 I have heard from no one and I still don't have the product. Nor am I able to find a telephone number or address to reach them.
I googled magic jack, magic jack law suits, magic jack corporate office and all I found was lots of other people with complaints of not being able to contact these folks.
This is really unfortunate since so many reputable companies and TV news channels promoted the product.
Suraiya Mosley
Greensboro NC
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