Purchased a used 2003 Jaguar XJ8 from Luxury Motors on February 24th 2006. All of the paperwork for the loan was efficient and that is where things went south.
I had to call the dealership a week later and ask why my vehicle had not been shipped. After multiple calls and what seemed to be changing stories, I was told my car was shipped on Friday March 3rd. I was told that the car would get to Tallahassee, FL either Monday or Tuesday and just in case have someone available to sign for the car on Sunday March 5th. The car did NOT show up and I got a call on Tuesday March 7th telling me that the car was on Ft. Lauderdale (they blew right by Tallahassee because apparantly Luxury Motors did not tell the shipper) and would not be to Tallahassee until 3/9 or 3/10. I next received a call telling me that the car would arrive (guaranteed) Thursday March 9th. In response, I changed my flight to be there to receive the car. Needless to say, it did not show up and I called Luxury Motors after reporting the vehicle stolen. I got what seemed to be a concerned sales manager (Kyle) who again guaranteed me that the car would show up on Friday March 10 by 7PM EST. I asked that he call me and update me on the 10th which he did saying that 'things are on schedule'. Long story short, it is now 11:30PM and the car is still not in Tallahassee. Funny thing is that I don't even know (they won't tell me) who the shipper is, nor can Kyle be reached. I have a payment book, and a loan but no car. Would not buy another car from these guys EVER....be careful!!!!!
Read Next Complaint >>
