Lowe's Complaint

Low Down on Lowe's the RipOff Store - Tile

- Newburgh, NY

May 2007 floors were installed in my home by Lowe's located in Newburgh, NY. During installation by contractor's they broke a pipe in the bathroom. The pipe was incorrectly fixed which caused cracking in the Marble floors that were installed. Lowe's was contacted by myself in December 17, 2007. On 1/12/08 Contractor Danny came to my residence and removed several tiles from the bathroom. On 1/21/08 Uptown Contracting Company was scheduled to come to my home to repair the broken pipe. This company never showed. On 1/23/08 a complaint was filed by myself. I called Lowe's Corporate Office on 1/23/08 and spoke with Ruth she administered complaint # 6471 1800-445-6937. Approx. two weeks later the pipe was fixed On 2/4/08 Contractor Danny put cement on the floors and stated he would return in 48 hours to tile the floors. He never returned. To date we have no floors and Lowe's did not return our money.

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Reader Comments:

Posted by nativeson on 02/17/2009
I got ripped off on flooring. The boards are coming up, the trim is falling off, the border was never clued. Lowes offered trim and boards but I had to pay someone to do the labor. Rip off.

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