Last year I took my mower to the local dealership because an axle seal was leaking, it was under warranty at that time. This year I noticed it was leaking again and took it back to the same dealership. This time I was told the entire transaxle would have to be replaced only now it was out of warranty. In a conversation I had with the service manager he said it appeared to him that the part had been machined wrong because the seal wanted to go in at an angle but they still asked me to pay 1/3 of the cost which came to $426.
I wrote a letter to John Deere's customer service and finally receive a letter back from a person by the name of Sha'kesha stating that she had tried, unsucessfully, to reach me by phone and for me to get in touch with her. I have tried repeatedly to do so but always get her voice mail and never get a return call when I leave a message. She hasn't tried to contact me because whenever I'm away from home I call forward my home phone to my cell phone.
The mower cost me $3500 new, it is 3 years old and I have had to replace the seat after 1 1/2 years and it is badly split again and needs replacing. The mower is always kept clean and kept inside out of the elements. I am more than disappointed that a company such as John Deere would treat one of their customers the way they have treated me.
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