due to bad reliability and sound quality I canceled the Lingo service last fall and switched to another company. LINGO continued charging monthly fees for the next 7 months. When I realized it I called LINGO and learned that they never processed my cancellation. Even though phone records clearly showed that I did not use their service for more than 7 months they were not willing to even partially compensate and instead claimed that I never cancelled the service. I talked to LINGO several times to recover at least some of the monthly charges. I was told someone would call me back and it never happened. Finally, I ask my bank to recover the most recent three monthly charges and again called LINGO to let them know. I was then told by a LINGO customer service representative that a higher authority approved the $100.29 partial refund as an ‘act of good will’.
A few weeks later, I received a letter from a collection agency asking for $100.29 plus $25 in fees. Having another long discussion with LINGO they finally seem to give in and forgo the $100.29 (again) and told me I do not have to pay that money as I did not use the service for several month. 3 weeks later I received another notice from the collection agency. I called LINGO again on July 17th and was told SEVERAL TIMES that I do not owe any more money to LINGO or the collection agency. So I called the collection agency and told them that LINGO will correct the records and that I should not pay the money. LINGO never informed them so I called LINGO back today and the story is different, yet, again. They now want the $100.29 and claim that they never told me otherwise.
BTW, be aware that they charge massive cancellation fees if you cancel before 2 years of crappy service.
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