I switched to Driect TV after reading an Ad and contacting them with numerous questions. I was told that I could record shows from one TV and watch them on another TV. I was told my rates would be $24 a month for the services I wanted. The installer came out and looked around. HE told us we had to rearrange our front room furniture for him to hook up both TVs to watch a show that was recorded on another TV. It took a bit of strength, but the moving got done (have an old upright piano that had to be moved). He hooked everything up and said we were good to go. We try to watch some of the channels we ordered, they weren't there. We called customer service and was told there would be an additional charge. We agreed to the charge. We tried to watch a recoded show on the upstairs TV, and I could not figure out how to get it to come up. I called customer service yet again and was told that it couldn't be done. Where you record it is where you can watch it, unless, of course, I wanted a second DVR at some ridiculous price. I passed. A few months pass and all of a sudden my bill doubles. I called customer service yet again and was told that the promo rate had expired. That was one of the questions I asked when I first inquired I was assured it was not a promo rate. So, I cancelled my service. Then they told me I would be charged $300 to cancel. I told them I would not pay it. They then told me they would just charge my credit card. I am watching my account closely. I will protest it if they try.
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