On March 25, 2007 I purchased a couch for my home den. The couch was delivered on or about 4/21/07. After a short period of time the latch which held the couch from separating, broke and the couch was separating when someone would sit on it. We called Levitz and someone was sent over to fix it. Recently the latch broke again and the couch started separating again.
I called Levitz and informed them of this and told them I would like this problem fixed again, or I want to return the couch (which is still in new condition). I was told Levitz is going through liquidation now and they will not only NOT accept a return of the couch, but they will NOT fix it. We bought this couch on a No Payments/No Interest deal for 12 months. We have not yet made any payments because the 12 months are not up yet.
I feel Levitz should take the return of my couch and void the payment deal or rectify this purchase by fixing the couch. The 12 months will be up at the end of February 2008 and if the couch is not paid by then, I believe I must pay interest for the 12 months. With this stipulation in the agreement, I don't want to pay the interest for the 12 months, but have no other recourse to get my couch fixed or returned. I'm just looking for Levitz to show some goodwill and stand behind their product, but I'm wondering with their liquidation and my 12 month payment agreement if time will allow me to be patient enough for a solution.
Can I legally refuse payment until I get the couch fixed or returned? And if so, will I be responsible for the interest of the past 12 months?
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