Item purchase plass oak lawn July 04. Upon heating dinner plate heard an explosion. When opening door a metal piece fell out and door was heavy.
When calling customer service asking if there is a recall I was told no. They've never heard of this happening.
This I feel is a manufacturers problem and should not have happened.
Repair is my cost of one hundred ninety dollars ninety two cents.
Spoke with jamaela in michigan and she repeatedly tells me it is out of warranty. Warranty or not this is unacceptable.
This is a safety hazard and may cause serious harm and injury to someone. Seniors, young children old enough to use a microwave, or someone with compromised health issues.
The response from kitchen aid is not beneficial to the consumer and they should be held accountable for the product.
Hope to receive an answer that will help guide me through this fog of "it's out of warranty".
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