Just Brakes Complaint

Breaking the Bank with Brake repair

My wife's SUV seemed to pull to the right and had a shimmy when at 70 mph. We had suspected, due to mileage, that our brakes needed repair, so we got advice from my elder brother that "Just Brakes" specialized in well...just brakes. He reasoned that that alone made them a good choice for our repairs and they advertized a set price for the front and rear brakes. So we set an appointment. We took in a movie while the vehicle was checked out. When we returned there was a customer at the counter really mad that the repair bill was allot more than advertized. We waited and when it was our turn we were informed that our repairs needed would run almost $600! We asked what we owed at that time and were told nothing, so we politely went our way. The following day we went to the dealership where we purchased and were told our front end needed alignment and it would cost around $100. Everything else was A-OK they said. I advise that customers of "Just Brakes" get a second opinion before allowing them to proceed.

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Reader Comments:

Posted by miked22 on 06/13/2007
It is so hard to find a good trustworthy repair shop. So many folks don't have a clue about car repair, and shops know this. I usually recommend going with the same shop/dealership you buy from. They have a vested interested in keeping you happy, so you'll buy more cars down the road. It is not a sure-fire tactic, but it can be a good start if you have no idea where to take your car. Plus if your car was bought new there, they will want to keep it running well since they are responsible for warranty repairs.. etc.



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