NOTE: This is not an isolated case. Search "iTunes Hacked" or visit: http://www.facebook.com/topic.php?uid=100484820802&topic=14581#topic_top
My iTunes got hacked Wednesday morning (5/26/10) Someone gained access to my account and downloaded $300 (in $40 increments) worth of music and videos.
Of course Apple was not helpful in resolving this matter and my Bank tells me they can't do anything until the payments get made to iTunes. Only then can I dispute the purchases.
I have lost all respect for Apple. Someone hacks into my iTunes account and downloads $300+ worth of music and Apple will not take any responsibility for it. Customer service said the will not track down the criminals even though it would be fairly easy for them to do so, but even worse, they will not reverse the charges!
Here is the response from Apple:
Hello Robert,
Charlie here from iTunes. I understand you are concerned about purchases that were made with your iTunes Store account without your permission or knowledge. I can understand how upsetting this must be. I'll be happy to direct you to the appropriate resources to have this matter handled, as I'm sure you're eager to find an immediate resolution.
I urge you to contact your financial institution as soon as possible to inquire about canceling the card or account and removing the unauthorized transactions. You should also ask them to launch an investigation into the security of your account. Your bank should then issue a chargeback for the purchases in order for you to be reimbursed for the charges. The iTunes Store cannot reverse the charges.
In the meantime, I strongly recommend you change your account password immediately. Changing the password will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. To increase the security of your account, choose a password that has at least eight digits and includes both letters and numbers. You can change your password using this website:
http://iforgot. apple.com
If you wish, you can also delete your payment information from the iTunes Store as follows:
1) Make sure you're using the latest version of iTunes. It can be downloaded free of charge from the iTunes website:
http://www.itunes.com/download
Note: Installing the latest version of iTunes will not affect your library or any items in your account that you haven't downloaded.
2) To open iTunes and go to your Apple Account Information page, click this link:
http://phobos. apple.com/accountSummary
3) Enter your iTunes Store account name and password, then click Account Info.
4) On the Apple Account Information page, click the Edit Payment Information button.
5) Select None from the list of credit card types. This will delete your billing information.
6) Be sure to click the Done button at the bottom of the page to save your changes.
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
- File a complaint with the Federal Trade Commission (FTC). For more information, please visit:
http://www.ftc.gov/idtheft
I sincerely hope that you are able to resolve this matter with the help of your financial institution.
I'll be sure to follow up with you in the next few days to ensure you have contacted your financial institution to launch a formal investigation into this matter. If you have further questions or concerns in the meantime, please feel free to reply and I'll gladly address them. In light of the present circumstances, I do hope you have a pleasant day Robert.
Sincerely,
Charlie
iTunes Store Customer Support
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