I had a Jen-Air four burner gas range that I bought from Sears. I had a maintenance agreement on it. I called Sears when it started to leak gas. Had fire company and police out..
Sears Service department said they could not fix it that they would replace it. Sounded good to me.. I had asked for a model like what I had, a four burner gas range. Pretty simple, not so. It came through with two burners and a griddle. Since then I have been trying to get a four burner range that works from Sears, which has been since June of 2010..
I told Sears I had a four burner range so I would like to still have the same. I am an Italian mother, grandmother and great grandmother that needs four burners to cook with. Sears's case worker from Sears said that is what was ordered (Sears ordered it)so you got what you got, there is nothing they will do about it.
Please help me.
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