I PURCAHSED A 10 KW SOLAR SYSTEM FRPM ISLAND REC IN OCT 2009 THE FINAL COST WHICH I PAID IN FULL WAS TO BE $2999 I FILLED OUT THE PAPERWORK THERE AND THEY WERE SUPPOSSED TO TAKE CARE OF EVERYTHING INCLUDING SUBMITING THE PAPERWORK FOR THE LIPA REBATE AT $3.5 PER KW. I WAS TOLD THAT THEY WOULD CONTACT ME IN MARCH TO SET UP AN INSTALLATION DATE. WHEN I DIDN'T HEAR FROM THEM I CALLED. TURNS OUT THEY NEVER FILED THE PAPERWORK, THERE WAS ANOTHER PAPER WE NEEDED TO SIGN, WHEN I ASKED WHY THEY DID NOT CALL THEY SAID THEY DID NOT HAVE A STAFF FOR MAKING PHONE CALLS. I HAD TO GO DOWN AND RESIGN BY NOW THE LIPA REBATE IS $2.50 SO I LOST $10,000 ON MY REBATE PLUS THEY RAISED THE PRICE OF THE SYSTEM AND WOULD NOT HONOR THE ORIGINAL PRICE SO I WOULD NOW OWE ANOTHER $3.000. THREE MORE TIMES I HAD TO GO DOWN AND REDO PAPER WORK. IN NOVEMEBER OF HIS YEAR THEY CALLED AND SAID THEY WERE READY TO INSTALL I NEEDED TO PAY THE BALANCE SO I DID. IT IS NOW 2/16/11 MY REBATE WITH LIPA IS ONLY GOOD UNTIL 4/12/11 (IT TAKES 3-4 WKS) TO GET THE JOB COMPLETED AND INSPECTED BY LIPA. FIRST TEHY TOLD ME THEY DIDN'T HAVE CLIPS FOR THE PANELS NOW THEY DON'T HAVE PANELS AND DON'T KNOW WHEN OR IF THEY WILL GET THEM BEFORE MY REBATE RUNS OUT. I AM NOW GOING TO HAVE TO FIND ANOTHER INSTALLER AND REDO ALL MY PAPER WORK AND TRANSFER THE REBATE BEFORE 4/13 OR LOSE IT. THEY HAVE HAD MY MONEY AND OTHERS THAT I KNOW FOR MORE THAN A YEAR, EVERY TIME I SPEAK TO SOMEONE THEY SUGGEST I CANCEL (THIS IS WHAT THEY WANT) tHEY HAVE HAD THE MONEY OF THOUSANDS FOR OVER A YEAR USING IT AND COLLECTING INTEREST AND NOW I HAVE TO CANCEL AND START OVER AGAIN. THEN REASON I HAVE WAITED SO LONG WAS BECAUSE I WILL NOW HAVE TO PAY $12,000 DOLLARS FOR THE SAME SIZE SYSTEM THEY WERE SELLING FOR $6,000. ALSO A YEAR AFTER I PURCHASED MY SYSTEM AND STILL HAD NOT BEEN INSTALLED THEY RAN THE SAME ADD AGAIN SELLING THIS SYSTEM, HOW CAN THEY ADVERTISE A PRODUCT THAT THEY HAD NOT EVEN INSTALLED FOR THE PEOPLE WHO HAD PURCHASED IT A YEAR AGO. I KNOW THAT THERE ARE MANY MANY COMPLIANTS THAT HAVE BEEN PLACED WITH CONSUMER AFFAIRS BUT I DON'T SEE WHERE ANYTHING IS BEING DONE. CONSUMER AFFAIRS CLAIMS THEY ARE BACKLOGGED DUE TO SHORT STAFFING AND I FEEL THAT THEY GIVE TOO MUCH LEAWAY TO THE MERCHANT. THEY WANT TO TRY TO GET THEM TO SIGN A PAPER SAYING THAT THEY WILL MAKE THE INSTALLS BY THE DATES THE REBATES EXPIRE, WHAT GOOD WIKK THAT DO ME OR WHAT GOOD WILL IT DO ALL THOSE WHOSE EXPIRED ALREADY WHO LOST THEIR REBATES. THEY ALSO FLOODED LIPA WITH REBATES THEY SUBMITTED THAT NEVER GOT USED TAKING IT AWAY FROM OTHER CONSUMERS WHO WOULD HAVE USED THEM. THIS IS LIKE A PONSI SCHEME THEY TAKE YOUR MONEY USE AND BENIFIT FROM IT FOR MORE THAN A YEAR YOU GET NOTHING FOR IT AND ARE LUCKY IF YOU CAN GET YOUR MONEY BACK, I HAVE READ MANY COMPLAINT WHERE PEOPLE ARE WAITING MONTHS FOR REFUNDS. I DON'T KNOW WHY MORE ISN'T BEING DONE WITH THE COMPANY AND THERE HORRIBLE BUSINESS ETHICS. I HAVE A FOLDER FULL OF CORRESPONDENCE WITH THIS COMPANY AND SO DOES MY NEIGHBOR WHO IS ALSO GOING THROUGH THE SAME PROBLEMS WITH THEM, ITS ONE LIE AFTER ANOTHER WITH THIS COMPANY
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