I am a mother of one teenage daughter who I amd responsible for providing care and protection to. I have been a faithful consumer to Island Cleaners for over three years. On October 10, 2007 I delivered four items for dry cleaning to the clerk at approximately 6:34 p.m. to the store. The items consisted of a black sequenced blouse, two pair of blue jeans, and one pair of black slacks for dry cleaning and alterations. On Saturday, October 20, 2007 at approximately 9:54 a.m., I arrived at Island Cleaners to pick up the four items, and to deliver five more pieces for dry cleaning. Those items included one pair of brown paints, a two piece red suit,and one two piece cream pins tripped suit. I also picked up the four items that had been previously left for dry cleaning on October 10, 2007. When I arrived home to deliver the black blouse to my daughter for a youth church dinner meeting, we were shocked to find out that we had picked up the wrong blouse.
I immediately called the cleaners and was told by the clerk that I needed to return the wrong blouse to the store before the store would consider looking for right black sequenced blouse. The blouse received was more of a casual blouse with rhinestones around the neck of the blouse rather than a belted v-neck with sequences in the waist area. My very upset thirteen year old daughter sat in amazement as the clerk yelled at me and told me it was my fault that I didn't check my clothes before I left the store and if I wanted to come work back "there" then go ahead.
At that point, the conversation between the two of us became out of control. The clerk Maria threaten to call the police for me, because I was acting as if it was her fault. I tried to explain to her that I was just trying to locate my daughter's blouse. The manager was then called by the other clerk in the store. I was promised by the manager that he would look into the problem on Monday, October 22, 2007 and he was certain that the problem would be resolved. After I did not hear from the manager or the store, I called on Tuesday, October 23, 2007 at approximately 2:00 p.m. and spoke with the manager. Initially, he said yes the blouse was there and ready for pick up.
I begin to thank him and then he said that he had confused me another customer at one of the other stores. So I then stated to him that I thought he had told me that what had happened to me was the first. He then replied that we all are human and now that he had a better understanding of what had occurred he would investigate and call me back. He took my number and I asked him what would be my recourse if the blouse is not found. He reaffirmed that "if" it's here it would be found.
I told him that we have one exactly like the one that was missing and that I had brought an example to the store on last Saturday to help in finding the missing blouse. He did not answer how I would be compensated, but stated that the blouse returned had my name so that it's hard to say. I responded that I had the same blouse with still the tag on it of $29.95 and I would try to provide credit card statements from New York & Company Store. So, he concluded with he would look into it and call me one way or the other. I called the store today at approximately 12:00 noon and spoke with the other clerk and she said the manager was not in and she took my number again. I asked her if the black sequenced blouse had been located and she stated that "we still not find it".
I need this store to admit to their mistake and reimburse me for the lost of the item. The manager has totally disrespected me as a customer, a person, and a human being. I have a child who only wore the blouse one time, without the blouse or even an apology on the store part. I need the store to make amends. I need the I-Team to help me help the community in exposing them and being accountable for their mistakes and their employees short comings.
Thank you for listening to my story and I pray that you will consider helping me and others from this unnecessary pain.
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