Wednesday, September 29,1010, made simple request to AT&T. Moving September 30th to new location, down the street. Wanted my phone line switched to that location. I work from home. This is my business telephone. New location has existing service. I requested simply a new line put in there with my existing number.
They set up appointment for September 30th with a time frame of 8:00 A.M. to 8:00 P.M. On September 30th they discontinued my existing service so that customers calling my number were told the number was disconnected with no further information.
On my cell phone, they left a message saying they could not do what I requested because there is existing service at my new address. But they already knew that when I made the appointment. They had told me that was no problem to set up a second line at that address.
I called back on that same day and re-explained the same situation and they said "no problem". They said whoever took the original service order had recorded the request incorrectly.
They rescheduled for Friday October 1st from 8 A.M. to 8 P.M. They said they would call my cell phone on Friday if they could narrow down the time. They never called and never showed up.
Today, Saturday October 2nd I telephoned AT&T yet again. at 11:00 A.M. I was transferred to several departments and ended up at the accounts receivable department. The AT&T representative said she would transfer me to the correct department. It is now 90 minutes later (12:30 p. m.) and I am still on hold. The message is that my satisfaction is very important to AT&T. How ironic. The service department closes at noon today (Saturday) so perhaps I will be on hold until Monday. Somebody help me out of this large, corporate, bureaucracy! My customers cannot reach me!
Read Next Complaint >>
