I bought a Quintessential bunk bed on Jan 24, 2009 and paid for assembly. Invoice #: 1209667. They didn't deliver until the second week of March 2009. On November 17, 2009, top bunk bed wooden slat (approx. 15 1/4" x 42" x 3/4") fell. Turns out that the wooden slats were supposed to have been screwed in. This bunk bed is for small children. Thank God no one was in the lower bunk when that slat had fallen! Called the Brandywine office. They said someone would get back to me in 48 hours. That was not acceptable so the lady told me that someone would call me back that day. After waiting all day I took the wooden slat into Catonsville store, the manager told me that I was on the top of the list to be called back when he checked the computer. I went back home. Nobody called, so I called the Brandywine office on Nov. 20. I talked to a gentleman named Dana. He told me a technician would come out to correct that problem on Nov. 24. I told him my concern about my children's safety and what else could possibly not be assembled correctly, but I was willing to have someone come out as long as they took a look at the bunk bed for other possible assembly issues. Nov. 24 came without any calls from a technician so I called the Brandywine office again. They apologized and said that there was some miscommunication. No technician would be able to come out that day. I left a message for Dana. I called back twice that night and finally got in touch with Dana. The next day that a technician could come out was Dec. 5. That way the technician would have the time to look over the bed. I said fine. Technician came out, screwed in the upper and lower bunk bed slats. Did a quick look over. Said it looked fine. Then Dec. 19 the lower bunk bed was looking slanted. My husband and I turned the lower bed over to its side to see that the roller had folded. The screw had gone right through the wood, but the BIGGER problem was that they hadn't put all FOUR screws in. There were only TWO. Upon further inspection 3 out of the 4 rollers didn't have the proper amount of screws in. I called the Brandywine office and asked them to take back the bed. They said to talk to Catonsville store. I called the store 3 times to finally get the manager. He called the Brandywine office and told me that they were going to have a meeting. I would be called with a resolution. I waited and called back the evening of Dec. 22 and talked to Dana (who was one of the names mentioned by the manager). He was unaware, except for the comments on the computer. I went into the Catonsville store Dec. 23 and asked for the manager. I am not sure the person I talked to was the manager but I believe his name was Leo. He told me that they would not take the bunk bed back, but just offered to fix the problem at hand. I am not satisfied because I don't want to risk my children's safety. He was rude to tell me that my kids weren't hurt. The only thing he could insure was the proper fix of these rollers. My concern is what ELSE was not ASSEMBLED correctly? Do my kids have to get hurt for someone to take this problem seriously? I was so furious I asked him if he was going to take care of my medical bills if my kids were to get hurt? Obviously he said no. So I even made a compromise to have the technician come and reassemble my bed. He told me that the technician would NOT do that. He told me if I felt the need to that I could take legal action, but they weren't going to take this bed back.
Is it wrong to make sure that my children are not at risk of getting injured????
BTW.. I called the corporate Ashley Furniture. They said anything with HomeStore was independently owned and that they had no responsibility.
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