On March 25, 2008 I took my wife's 2002 Dodge Durango in for a lube oil and filter. Upon arriving at the dealership the service advisor proceeded to complete the paper wor during which time he told me the battery was the original battery and should be replaced. I declined replacing it. Just before the service was completed the service advisor came into the waiting area and informed me the radiatoer cap would not hold pressure and should be replaced. I gave the OK for that. The service was completed and I left the dealership at about 10:15 am.
Latter in the day, around 2:30 pm, my wife phoned me and I told her about replacing the radiator cap and that the dealer had tested the battery and said it needed replacing (stated both verbaly and on the service invoice). She said that she thought we had replaced the battery. After hanging up the phone I went out and opened the hood and found that yes the battery had been replaced. I also found that the radiator cap was not a new one, which I was charged for, but the old one.
I then drove back to the dealership and talked to the service manager. They started checking and found the "new" cap on the service techs workbench. I then told them about the battery being new and they proceeded to connect test equipment to the battery and show me that the instrument said the battery needed to be replaced.
At this point I did not want them doing anything to the car and asked for my money back for the radiator cap, which I received. The even offered to refund the cost of the oil change which I declined.
Upon leaving the dealership I drove to a Battery Exchange shop and asked them to check the battery. They did and said it was OK. I then drove to Northwest Battery and asked them to check the battery. They tested it and said it was "awsome" and did not need to be replaced.
Some time later I went to a auto parts store and got a new radiator cap. When taking off the old one I found that it was holding pressure and did not have to be replaced.
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