ILD Teleservices Complaint

phone service complaints - Itemized collect calls

- Maryville,Tennessee
My son was arrested back in May,2007 and when he calls me from the jail , it is done through a company called ILD Teleservices. Every time he calls, I have to push a number to accept the call, it tells me how much it will be for the call. But now they say I blocked him from calling and I cant seem to get in touch with them anytime to have them take the block off.

I call the number that is on my phone bill, 18004334518
I have noticed that there is a lot of complaints about this company.

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Reader Comments:

Posted by kennedy220 on 10/20/2007
i work for ild and all you have to do is call the number on the bill 800-433-4518 bus hrs 7am-830pm m-f and 9-530pm sat central time we are the billing source for the jail or the phones in the jail we may be able to provide u with a customer service number for the jail to unblock. we do not block anything unless requested by the customer

Posted by bigl61 on 10/20/2007
My wife and I just opened our phone bill and noticed these extra charges.We don't accept any calls from jail, we do have privacy manager through our phone company and we would like to know how these people can just invade our lives and our pockets by adding themselves to our phone bill and the phone company just allows it to happen. Is the phone company in some type of scam with these people?

Posted by ilona.olayan on 05/01/2008
Similar to the way Visa® and MasterCard® process credit card payments on behalf of merchant customers, ILD is a billing clearinghouse that processes phone billed transactions on behalf of merchant customers.
The reason you see a bill from ILD Teleservices is because you or someone in your household may have signed up for services through one of our merchant-customers. If for any reason you disagree with the charges or have not been able to resolve questions to your complete satisfaction, we at ILD want to know. Please contact us and we will help you find resolution. Please visit http://www.ildteleservices.com or call 1-800-637-4009.
ILD provides payment processing and clearing through its bill forwarding operations on behalf of its merchant-customers. These customers include communications providers, digital merchants, internet service providers, information and entertainment providers and other enterprises.
The name of your service provider should be listed under ILD Teleservices on your phone bill. Usually, it states “ILD Teleservices. Billed on behalf of…”
We appreciate complaint.tv allowing ILD to post information to help consumers resolve any questions. ILD is here for your readers and others to provide answers and resolve all disputes. If you have a question about your bill and have not been able to resolve these questions to your complete satisfaction, please let us know at http://www.ildteleservices.com.





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