British Airways-Jfk Airport Complaint

If You Can'T Handle The Snow, Don'T Fly - Airlines/Airport

- JFK AIRPORT
My daughter has been traveling for 24 hours. She is 21 years old she was so anxious to come home after 4 months abroad. She has been and still is stuck on the runway inside of the plane for over three hours. There is no one to contact at kennedy airport, my car service said that he was told the gate was "broken". I called british air and got a very flippant agent who told me -you think that is bad there is another plane on the runway for 5 hours. She was like "so what?' Would love to call the news but everything is email-if the airlines and airport can't handle this weather they shouldn't be flying-i was shocked that ba even left london in this weather and I am shocked jfk can't handle a snow storm-just got a call they are finally off-it has been 4 hours

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