I have an investment property on which mortgage payments got behind, as a result of an injunction put on me. On 12/23/10, I received information from America's Servicing Company (ASC) regarding President's Obama's initiative called the Home Affordable Modification Program (HAM). I put together all of the information required and on 1/18/11 faxed it to ASC. I also included a letter about the injunction. On 1/21/11 the injunction was lifted. I called ASC to find out what my arrears were, so I could pay it off, but was told the property had gone into foreclosure. On 1/25/11 I got a response from ASC saying they may be able to assist me with payment assistance. I had already faxed the requested info, so on 2/3/11 I called ASC for a status report. I was told they'd received my packet and all info was confirmed. I was given another list of info they needed and I faxed it to ASC at 4:57 PM the same day. On 2/14/11 I received a letter there are 3 options. One is a repayment plan, the second a short sale and the third is a loan modification, but they aren't making promising anything and collection activity and credit reporting will continue. On 2/18/11 I a got a letter saying loan modification was the only option if I want to keep the property, otherwise, I could do a short sale or a deed in lieu of foreclosure. On 2/25/11 I called ASC and was asked to fax all the same info again. I told them I faxed all that info on 1/18/11. They said they needed it again because " the time line had expired"!! ASC continued to send me the packets several more times, but I threw them out, because I felt they weren't acting in good faith. On 4/17/11 Wilson and Associates PLLC sent me a Notice of Foreclosure Sale to occur on 5/9/11 @ 10:00AM. However, for unknown reasons, the Sale was postponed until 6/6/11, and then to 7/11/11 and then to 8/8/11. On 6/8/11 I got a letter from ASC saying I'm not eligible for the Home Affordable Mortgage (HAM) plan because I don't live in the home. I had been telling them right along that It is a rental home!! On 7/20/11 I got a letter from ASC saying if I would fax them a financial statement including a statement from Soc. Sec. and one from my Pension company, they would reconsider a repayment program. Of course, late fees and charges are piling up all this time. I faxed the requested docs on 7/21/11 and notified them. During that conversation more docs were requested. I got all those docs faxed on 7/22/11 and notified them again. On 7/25/11 I got a call offering me a Special Forbearance Plan which I accepted. I paid $4000 via Western Union on 8/2/11, and then paid $873.29 per month for Aug, Sept and Oct. to be received no later than the 28th of each month. I called each month on the 28th to ask if they'd gotten the payment and they confirmed each one. Iwas told at the start of the Special Forbearance Plan that the Foreclosure proceedings would be postponed during the trial period, which they were. After completion of the Plan I didn't hear anything from ASC, so I made the same payment by the 28th of Nov. On 11/22/11 I called ASC and was told to continue making the same payment by the 28th and also to fax them any new info regarding the account which I sent on 11/29/11In Dec. I paid the City and County property taxes and the first quarter premium for homeowners insurance which were due by 12/31/11. I tried several times to reach my Plan specialist but always ended up leaving a voice mail message. Then on 12/28/11 I couldn't leave a message because her mailbox was full! Again, on 1/5/12, I still couldn't reach her due to a full mailbox and called her Dept and spoke with a colleague said she was also unable to reach her, so she would leave her a message and notify her Supervisor of the problem. On 1/17/12 I got a letter from ASC informing me I made my payment. I also wrote ASC a letter recounting my experience with them and asked them to please contact me and let me know where things are at. On 1/22/12 I got a letter from my Plan specialist at ASC saying my account has been recently reviewed and they might be able to help me. My options are: one-a repayment plan where I would make additional payments toward the arrears in addition to my regular payments, two-a short sale, if I don't want to keep the property, or three- a loan modification. It also says this doesn't constitute an offer. I would need to get a satisfactory analysis done according to ASC's internal procedures!!! While the workout is being done, collection activity and credit reporting would be ongoing!!! So basically, I'm back to square one after all my efforts to get this settled.
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