I have no idea who to write to at Wells Fargo because bank officials are not listed at any particular location. Here is my complaint liste below:
Corporate Offices
Wells Fargo
420 Montgomery Street
San Francisco, CA 94104
Attention: To any bank officer who can correct this problem
I am not sure who this should be directed to, but I need someone who has more authority than customer service. In November 2009, I called customer service for advice on my account. I made arrangements to have a number of ACH’s taken out of my account and when I called to have them stopped some stopped immediately but others said they would stop but continued to withdraw funds. It caused my account to be consistently overdrawn. I called customer service and asked for advice to get my account back in order.
The gentleman in customer service suggested that I close the account and reopen a new one. In the process, I did not have my new address and told him that I would call back. When I called back, I was told that he had closed both accounts ending in xxxx and xxxx2 that I had, but had given me only one confirmation number. Customer service corrected the xxxx2 account. Customer service informed me that I could not close the account ending in xxxx because I did not have the confirmation number, and that I would have to go into a branch. This was not possible because I live in Woodstock, Georgia. However, I was informed that a block could be placed on the account and this would keep transactions from going through.
When I checked the account a few weeks later, I found that several ACH’s had been paid, and this put me in a negative balance again. When I called customer service back, I was told that the block only covered paper items. I am a student and retired on a fixed income and cannot afford to continue to pay for fees that are placed on this account. On December 16, 2009, I paid the fees of $260 to zero the account out and once again asked that it be closed. The young lady told me to call back to close it because even though I transferred the funds from my other account it had not posted.
Now I find that I have $82.00 in overdrawn charges again because ACH’s have gone through. I have been informed that I can’t use the account anymore, so I can’t even reopen it to put enough money in to keep these fees from being placed on the account. This is a hardship on me, and I am being penalized because a representative in customer service did not do his job correctly. I have paid over $300 in fees on this account and not allowed to close it. I have all of my personal information, pins, etc. and that certainly should be enough to close the accountwithout me going into the bank. I feel used by the bank because you are racking fees up on the account and it is in limbo so that I can neither close nor remove the block so that I can straighten this account up; however, today I found out that had the representative and supervisor given me the correct information, (bring account to a zero balance), the account could have been closed with my first call with the overdrawn amount of $26.00 rather than over $300. I finally spoke to a representative who instructed me to again bring the account to a zero balance and call immediately at 8:00 A.M. when the zero balance would be posted and based on her instructions the account was closed in a matter of 2 minutes I would appreciate the return of fees assessed on the account since this was an error on customer services part and not mine, and the erroneous information on three representatives part and supervisors, caused me great financial hardship due to inaccurate information given by banking staff.
I do not have the full number of the account ending in xxxx because I destroyed the ATM card and checks when the first representative told me it would be taken care of; however, the account associated with it is xxxxxxxxxx. Your help in solving this problem will be greatly appreciated.
Sincerely,
Barbara Green
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