Its just a RIP OFF! I bought mattress there( Miralux Rave 11, full size, without base, $500 ), I paid $30 to pick it up from the store ( can you believe it? ). After a few nights it started loosing support and I just couldn't sleep on it, it caused terrible back pain. When I called them to inquire about return, they said that I need to pay the fee of almost $350 to exchange it, and you CANT return it at all, just exchange. They never mentioned anything about it when I was buying the mattress. The customer service over there is rude and pushy, they just wanna you to buy it, they don't provide accurate info on a product, return policy or warranty that is very tricky as it turned out. The salesperson told me that I have 15 years under warranty, but then at home I called general customer service and they said there was no warranty for me at all cause I bought mattress without the base. What a surprise! I called the guy in s store back and he said that he just forgot about it.....
Now I have to go to the reputable store and get another mattress. So sad I didn't read numerous negative reviews online before going to that unprofessional crap outlet. I wish we could do something about this crooks, but as always the law is on their side.
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