I have had some problems with Withnell Hyundai and Hyundai USA. First, I had an intake manifold gasket fail. Being a retired mechanic, it was an EASY diagnosis. Upon calling Hyundai USA I was informed that the gasket WAS A WARRANTY
ITEM! I then called Withnell Hyundai to schedule repair under warranty. I talked to a woman there, on a Thursday morning, who checked into when the repair could be made and the duration of time that they would need in order to complete the repair. She told me that if I could bring the car in on the following Tuesday that they could have it repaired and back on the road by NOON. I told her that was fine and delivered the car before 8:00am on that Tuesday. I was informed then that they would have the repairs completed by noon. About an hour and a half later I got a call that "THE CAR WAS READY!" I returned to the dealer to pick up the car and go about my way. I was informed that they had "ORDERED" the gasket and it would be in the following day. I took the car and went about my way. I DID NOT make any appointment for repair as I didn't have my schedule with me to see when I would be available to try this again! I got a call the very next afternoon that I had missed my appointment for that afternoon! I then had to make another appointment to get the repair done. I made the appointment and got the repair!
About a month went by and the car started having a problem with the wheel bearing on the left front wheel. I again called Hyundai USA and was informed that it was "COVERED BY WARRANTY!" I asked Kenette if she could arrange this repair where it could be done in ONE DAY. She put me on hold and called Withnell Hyundai and made the arrangements for Sept 13, 2007. She was informed that I could have the car there by 8:00am and would need it out by no later than 2:00 pm. She came back on the line and informed me that she had set up the COMPLETE REPAIR and that it would be finished and I would be out of there by 2:00pm. I questioned her about the part being there when I arrived and was told that it would be there before the car was there for repair. I thanked her for her time and trouble, and she asked me to call her back and let her know how things went. I delivered the car to Withnell Hyundai at 7:30am on 09/13/2007 at which time I was asked, "You will be picking the car up at 5:00pm? I answered "NO!" I explained that Kennette had set this up and I was to be out with the repair completed by 2:00pm! The response that I got was that the bearing would not be there until at least NOON! I told him that I could not waste 4 hours of my time waiting for a part to possibly arrive and be assured to be out of there by 2:00 with the front suspension being disassembled and re-assembled on that side and then the alignment done and that I would have to do it another time! I left and found a telephoine booth in order to call Hyundai USA. I was put on hold for what I was told would be FIVE (5) minutes. I waited there in a cold damp telephone booth in the wind for FIFTEEN (15) minutes, at which point I had to hang up as my arthritis was killing me! I got home and called Hyundai USA and was given the biggest runaround that I have received in some time at which time I was informed that the bearing was "NOT A WARRANTY ITEM!" So far I have been out approximately EIGHT (8) hours of time and 150 miles for NO GOOD REASON! I would like to inform the general public about this as I feel that it MUST be the way that they treat everyone. I also believe that Hyundai USA and/or Withnell Hyundai needs to reimburse me for my wasted time and trouble.
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