I am filing this complaint on behalf of my father, who is very sick with a terminal disease. H&R Block gave my father inaccurate information, and filed his taxes incorrectly for him. Now the IRS wants money from my father that he doesn't have, money that H&R Block told him he wouldn't have to pay. H&R has abandoned my father after 35 years as a customer, and refuse to take care of the situation. The District Manage of a Utah branch flat out lied about my father, warped truths, and exaggerated stories to try to make him look bad and give H&R reasons to drop him.
He did not do or say the things this women is accusing, H&R is just snaking out of the horrible mess they got my father into. It began when he went into H&R Block in 2001 to file his taxes as usual. Rick said he didn't need to file or even come in anymore, as he had been on disability pay for 10 years at that point, which made him exempt. My dad paid Rick $35 for the visit and it was done. He did not file in 2002 or 2003. In 2003 he received a letter from the IRS that he owed for 2001.
He took it to Rick at H&R who told him not to worry about it, he would take care of it- and he did. Again he did not file in 2004 or 2005 either. Late August of 2005 the IRS send him a letter about 2002 taxes, he called them, a lady waved it. Received a letter for 2003 taxes, called them and they were working on that one too. To end this long story, at present time the IRS and H&R Block are telling my father that he owes for 2002 to current on taxes, and all the insurance and penalties that have accrued. Although the problems started with this local H&R branch location, and the manager listed above, the issue is really with H&R as a whole- as in WORLD HEADQUARTERS. They refuse to help him anywhere, even world headquarters.
My father has had MS for 20 years now. It is a 100% stress related disease, and H&R has received Dr. notes on this. Before these problems started with H&R in 2006 (that's when they started denying things, refusing help, and the IRS was really after him) he was able to walk and hike with a pack that weighed more than he does. Now he can't walk, his lower intestines are dead, and he has many MANY other serious problems I can't even list. They are killing him, absolutely. Although nothing can fix the permanent damage that this has caused him, they could at least stop the fast downward spiral he's on, if they would only take responsibility for the bad advise and misfiling- and take away all charges and money owed to the IRS. They are wrong, and now they ignore him and refuse help. After 35 years as a customer.
My father has plenty of documentation and notes on this. WE NEED HELP!!!
Read Next Complaint >>
