My husband and I filed our taxes for 2007 at H&R Block in Feb. 2008 and we always have had a decent experience. All the times we go we get an anticipation loan and we wait to see if we are approved. Then when we are we get our $. And we always were. But this Time the lady (Darlene Shrag) had said that we "can get a check today" with the anticipation instant loan... wich we thought was the same exact loan we have always received, "ANTICIPATION LOAN" just faster (in an instant), instead of 2days-2wks for approval, we got it that day. Well were we wrong, it WAS an instant anticipation loan BUT a different type an ANTICIPATION loan. It is NOT APPROVED, H&R BLOCK basically "does a gamble on you"(the Distric Manage Georgette Rollin explained,after everything was said and done) "They say you guys are good customers" and we are basically good for it. I was not informed of this, neighther was my spouse. Everything was already said and done and I called to complain about it. When I was signing papperwork she(the receptionist at H&R) said nothing of the sort she just said that "the instant anticipation loan is so you can get your check today instead of waiting". I was under the impression that this was already approved and we(and our taxes) were good for it. But it was not that at all, and it wasn't explained like this, otherwise I would've said no thank.And that is because I have some back taxes I know could show up at any time when we do our taxes, I told the district mngr. "and if I knew that H&R was just" "gambling"(I quote dist.mngr.Georgette Rollin) "with it's customers I would've refused and it would have been completely out of the question."
After we did our taxes at H&R, several weeks later IRS sent us a letter stating that we have back taxes and owe them our tax returns, and the letter stated it took all our returns! I couldn't believe what was going on! And this is after we had already paid our current bills with the "instant ANTICIPATION LOAN". So the Loan people didn't get paid by our tax returns and are telling us to pay them $597.00 as a first payment to start paying them there $ that was loaned thru H&R. After speaking with the manager at the H&R on 35 AVE I asked why it wasn't explaid this way she said,"I don't know I wasn't there" and I asked her why they approved me for a loan I shouldn't have been approved for? and she said "how can I believe you I wasn't there" and she also said "I don't know" when I told her why wasn't the vital information explained to us? and it is now putting us in further with back taxes, and when I asked if her 2 employees that assisted us knew how to do there job, she said "Idon't know,I don't care" so I asked well are you not the manager? and she was about to hang up because I had all these questions and concerns along with complaints. So in the end of talking to her I asked if there are a lot of complaints about these types of things and she said,"no".
But when I called the district manager she said, "unfortunately we get a lot of complaints and phone calls about this". She told me she would have to do some research about this and get back to me.
I am very upset by the fact that we go to these tax places for them to help us and explain to us what is going on and we trust them to know what we need to know... all the details.
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