I purchased a hotel booking through Hotwire and found that the hotel I was booked through had a better rate than Hotwire guarantees. I contacted them to ask them what I could do considering what I found. I was told you have only 48 hours to make a complaint to get a refund and they would not make any exceptions. I am in sales and our company never tells a customer no without any consideration especially if we are in the wrong. I spoke with 2 representatives and was not able to get a contact for anyone higher than the customer services supervisor. I emailed a complaint letting them know it has nothing to do with the money but the principal and I would never use there services and I would take an active stance at getting there name out to the public. They do not have the lowest rates and I have proof.
I would love to get this information out there.
Regards,
Anne S Cummings
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