Horizon Cleaning Service Complaint

Horror with Horizon - Carpet Cleaning

- Pinellas County
Add looks so good offering any room $6.95, 5 rooms 34.75
Ended up paying: Basic Steam Clean $20.85 + Deep scrub method was $149.00, deodorizer $79.00 then the Teflon Stainshield was $89.00, for a total of $337.85. The sales pitch ws thePtotectant Warranty.
"Should any spot penetrate the fibers treated and become non removable by the customer within one year from the date of application they will return to the residence and remove the spot." There would be a $9.00 charge.
Also states if I purchased the Protectant they would return withing one year from date of application and clean 2 room minimum free of charge.

Called and asked them to come back and honor the Warranty
she told me they do not do that and I would have to pay extra or they would charge me again.

I have a huge stain I couldnot remove and am very disapointed in the service

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