Sometime around November 2007, I contacted Home Depot regarding floor installation. After being informed that a measure from them was necessary, I proceeded with scheduling an appt with their measurer. After the measure, the flooring specialist from Home Depot called stating that she had the measurements and that I needed to schedule an appointment with her. The report did indicate some possible flooring issue but she did not address this. The installer came out I believe the week before Christmas. I did inform them that my mother was hospitalized in New York and I needed the floors done before I left. The installer came out with a young boy who appeared to be a high school student. He said that his helper was his nephew. Well in tearing out the old card and carpet tack strips, they cracked a wall and busted up some baseboard in one of the bedrooms and in several areas in the foyer. They nailed the molding to the floor and the engineered wood was trampolining-bouncy. They also cracked several transition pieces and never finished the install. After refusing to sign his work order, he said the company would probably send someone else out. That Monday I called the store and Romanoff. After being transferred from one person to the next and not getting any results or call backs, I finally contacted Home Depot's headquarter number and asked who was in charge of that store and was given the name of Richard Frenzel. Eventually I got in contact with Mr. Frenzel and he said that he was coming out to view the floors. Mr. Frenzel and a Romanoff representative came but he did all the talking saying that he found nothing wrong and floors were supposed to trampoline;his only offer was replace the molding. After several more calls and a letter, I was contacted by Mr. Shupe. I did receive a letter from Home Depot's resolution department stating the floor would be replaced. Sadly my mother passed after Christmas but in March 2008 another installer from Romanoff came to view the floors and stated tha the only wood floor he would install would be a 3/4 solid naildown. Mr. Shupe stated that I could pick out any floor of my choice. Home Depot didn't have anything I favored but I did find something at Home Expo. During the summer into late fall I'd had some surgical procedures but I contacted Mr. Shupe around November-December and he referred me back to Rihard Frenzel. Mr. Frenzel took the info regarding the floor-3/4 solid santos mahogonay prefinished and stated that I should be getting a call after the holidays that the order was in. Well, I waited fromDec to Feb and no call. The person at the resolution center stated Mr. Frenzel and Mr. Shupe were let go. I was given Lowell Corbin as the person replacing Frenzel. No one seemed to have any information. After sometime the situation went from one lie to another. They kept asking for the same information over and over. It seemed like a ploy to delay because the Home Expos stores were closing in sev eral months and no one wanted to honor the commitment made by Mr. Shupe. This seemingly was strange because the resolution specialist confirming info regarding Mr. Frenzel was Michael Mandas. They didn't want to hear anything about his records. Getting nowhere with this Lowell Corbin I finlly called the southeast regional office and was told that someone would be contacted me- Mia Hubert. During my last conversation with her, she told me to speak with no one but her. They continously lied and lied. Another flooring specialist from another store told me that the floor I wanted could be ordered. She said a new memo came out giving procedures on ordering a product that Home Expo carried. The last contact was early this week with L. Corbin saying he was turning everything to headquarters. You see before this he contacted me and my daughter giving us two different stories about the santos mahogonay. He last spoke with me stating that he was sending out the expeditor to view the 3/4santos mahogonay and he even told me the manufactures name. That's when I knew he was lying. That company didn't have this particular wood. When I told the expeditor someone wasn't truthful he said he couldn't understand why Mr. Corbin would tell me a product was something it wasn't. The expedior called back to inform me I was correct- that company didn't manufacture that wood and that he had contacted Mia Hubert about the situation. That was two and a half wks ago. When Corbin called this week he lied and said that he said something else. Please help in anyway you can. Thanks for your consideration.
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