In the fall of 2004 we went to home depot to by a hardwood floor, and saw many we were interested in. When we decided which one we liked we went to the sales person there and asked how many boxes we would need to purchase for the dimensions we gave them. They asked us a bunch of questions and talked us out of hardwood and into pergo laminate stating that it was virtually indestructible. We have children and they told us you could not scratch this flooring, you could drop stuff on it and nothing would happen, the kids could do anything to this floor and it would keep itself in perfect condition. They also told us you needed to do nothing to maintain it. We were sold right away. We were also lied to right away.
In oct. 2004 We had a pergo floor installed the kitchen, powder room and laundry room of our home. Instantly after they installed this floor I was a little unnerved. I did not like the way they put the molding down, it just did not match. They did not angle it professionally, they had just cut it flush, but I let that go because they gave me a sob story that this is the way it was suppose to be, it wasn't even the same color. Then when they helped move the refrigerator back into the kitchen they scraped the molding which I also let go.
As the months and years went by I noticed that the floor started to separate in certain spots. I went to home depot and they said that would happen when the laminate expands and contracts, once again I let this go. Well now my floor looks awful. It is separated in certain spaces with a significant gap of about 1/8th of an inch at the entrance way to the living room. It is uplifting in certain spots throughout the whole kitchen and the seems are rolling up throughout the kitchen also.
I called home depot several times and was told there was nothing we could do without a receipt. I kept calling and asking for a manager and was told numerous times there was none available and they said they did not know what could be done. I then went in to home depot twice to see what could be done and they told me they could not look up my sale because they do not keep records. I said to them who keeps a receipt for a floor. We expected it to be done properly. I then called the consumer complaint department for home depot and they found out when the floor was installed and said they would get back to me. They told me I needed to call pergo directly, so I did.
It took them a while but they finally sent out an inspector this summer and he told us that pergo should never be installed in the kitchen because it should not be around water. All of our problems were from water damage which I believe is bull crap. How could water damage affect the middle of the floor and the part of the floor that is by the living room and not affect where the sink is, the bathroom or he laundry room. They sent in their report and home depot called us and said they would not replace our floor.
I believe that this floor has been installed improperly. I know three people who have pergo and they have not had one bit of trouble with there flooring because they installed it themselves.
I want this letter broadcasted all over the country because I can not get any cooperation from pergo or home depot. I will be calling them again and another news station and if it goes far enough the attorney general, the better business bureau and anyone else who will listen. This is a travesty that we paid $2,500.00 For a floor and no one will stand behind their product or guarantees. I want my floor replaced and I am getting very impatient with all this runaround.
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