My wife and I ordered kitchen cabinets through Home Depot in Valley Stream NY in May of 2007. When the contractors installed them, not only were all the measurements wrong, but the cabinet doors were not at all what we wanted. In fact, we and the contractors thought they were damaged but found out that they looked the way they did because they were "glazed". We were never told nor shown what that would look like nor agreed to getting glazed cabinets. We had ordered from the in store samples (which looked nothing like what we got). It seems that he Home Depot salesman took it upon himself to order glazed cabinets. After months of wrangling, we were basically told "tough luck" because we didn't return them within the 30 day warranty period, even though they were not even remotely what we agreed on with the salesman. Also, we tried to resolve this through the local Thomasville representative (the cabinet makers) and she said that it was the obligation of Home Depot to educate the comsumer about the product. She expressed her belief that we were wronged by Home Depot as well. Now we are so depressed and we deeply regret ever redoing our kitchen (not to mention the expense) because it will be worse than the one we are replacing, thanks to the ineptitude and unethical practices of Home Depot.
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