This is to let you know about such a company as Hewlett-Packard and the quality or the lack of quality customer service that they seem to provide.
I have never ever experienced such awful treatment of customer support.
To begin I was given a HP NOTEBOOK PAVILLION DV 6000 for Christmas it worked fine for 6 months or so then I experienced some wireless card issues, contacted HP, after going through a little bit of try this, try that, and it didn't work, they finally sent out a box so that it could get sent out for repairs. Few months passed, then in August I started to have the same issue, I call customer service, and either no one in USA picks up the phone or it is too busy that you get someone in INDIA. I have no problem with that, but sometimes as I have explained to them, I don't or did not understand what they were saying. SO with the language barrier and them saying things, and telling me to repeat things, it starts to get irritating after a hour or so. Anyways, my 2nd time in August after getting through and telling them of the same situation, and them telling me that I had to try this, get a screw driver and do this and that.
I refused stating that I am not a computer repair person and I will not take a screwdriver and possibly damage the computer anymore. He replied to me, "Oh no maa'm you can't do any damage, but I refused and I just told him that I wanted to talk to a manager then so I can tell them of my situation and how and what I need to do to send it back out to get it repaired properly. After waiting for awhile on the phone, I think I left my name and number with the case manager and we worked it out so that she would call me the next morning.
SO my computer is at the service center somewhere, they received it on 8 22 or 27th I cant think straight from all the frustrating phone calls for the past few days. Anyways, I was given the date 8/30 then 9/18 for my computer to return to me. I called a week or so before 9/18 to make sure that it was going to be back to me and she assured me that I would have it back on 9/18. My 7 year old son has been asking me for the last month where is your computer mommy? When are you getting it back?? I understand that ETA of 9/18 is estimated but when I spoke to someone a week ago, she shouldn't have assured me that I would have it back on 9/18. Not to say that my son has been disappointed, but I have called daily, many times throughout the day since then to get any information of where my computer is, what is going on.
I have told them I have gotten to updates on any delay about my computer, I have left my work phone, cell phone number for any managers to call me, but to no avail, NO PHONE CALLS, so daily I am on the phone with the worst customer service and being transferred around, hung up on, and I was told 2 times after 9/18 that one, You have a motherboard issue and you will not have your computer back until end of October....
I told them, "ARE YOU PEOPLE CRAZY, that is ridiculous, and told them again to have any manager call me, work or on my cell phone and nothing. I was also given a tracking number, and I thought to myself, oh wow, finally. BUT to my disappointment, it was the tracking number for when they received it for repairs. I think she just gave me a number saying that to me since she knew how irate I was, and the more non information that she could tell me, saying, I am sorry maa'm, she gave me a number to get me off the phone.
Please help. Single mommy who wants her laptop back for her 7 year old son.
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