On May – I discovered a fuel leak from the connection under the gas tank on my 2007 Sportster.
I called the HOG members road assistance and they dispatched a vehicle to take the Motorcycle to Chicago Harley Davidson on Western Avenue in Chicago. I discussed the problem with the service writer Ron and showed the exact location and problem. This was 5 weeks ago. There have been various calls to access the situation of the repairs and process of repairs. No results. This bike is covered under a maintenance policy that cost me over 900.00 when the bike was purchased . Finally disgusted by the lack of service or any feedback from the service department or the dealer I contacted Harley Davidson Customer Service in Milwaukee. Totally unsatisfactory service. All I got was the same run around from the Customer Service representative “ The parts are on order” When were they ordered? No response. Why is it taking so long ? No response.
Times I have had to tell the dealership the bike was covered under a warranty. This was after they quoted me an estimate of nearly 300.00. Delay, evasion, unsatisfactory service, no follow up by the dealership.
Here we are 5 weeks later. No transportation, 20.00 a week for public transportation, Jury summons for my residence in Arizona (copy available) no way to get there, 900.00 warranty useless, Harley Davidson Service Department completely ignoring the situation, Harley Davidson Customer Service useless, Warranty useless.
So today complaints filed with
Better Business Bureau
ABC, NBC, CBS, and Fox TV consumer complaints
Harley Davidson Complaints @ pissedconsumer.com
Be warned about the quality of or total lack of service from this dealership.
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