After my husband and I signed up to join the new Gold's Gym in Staunton, and being dissatisfied about the scheduled opening of the main facilities being pushed back (amongst other things), we cancelled our membership after the required one year and sending the required certified letter. Our bank account was drafted again after our membership was to have been cancelled.
When I called Gold's Gym about the matter, I was assured all would be taken care of and our memberships cancelled and money refunded. That was in June of 2007.
Our money was credited back. Only problem is -- here it is August and I am still fighting with Gold's Gym and their billing service, ABC Financial, each month about cancelling our membership and stopping the bank drafts. My husband and I haven't been to Gold's Gym since January. Apparen'tly there are others facing the same problem.
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Reader Comments:
Posted by Cementups on 09/18/2007
Instead of keep having to call gold's and fight about hte charges, why not call your bank and have them blocked as someone who can do auto withdrawls. One phone call and finished compared to having to call every month.
Posted by LTGoshen on 04/15/2008
Yes The same thing. How do I stop it??
Posted by clmorris415 on 07/11/2008
Send a certified letter. If you don't you will be contacted by a collection agency. We were on a month to month contract with Golds. Went in twice and signed termination papers (even though we didn't have a contract? the manager insisted we had to do this). They continued to bill us. I would call the gym and I would be assured it was taken care of. When we stopped them through the bank, it got turned over to a collection agency. Seems you can't cancel a contract at Gold's even if you don't have one !
Posted by zarxo on 04/22/2009
Cancel your credit card. Threaten to sue, or find the franchise owner's billing address--not the gym locatoin address and send a warrant for monies drafted illegally.
You can use me as a witness. I have emails from them where my account was credited and I still got charged--they apologized nevertheless. I even have the orginal contract that was not checked to auto renew and it was renewed. ABC's platform is: all contracts are auto-renewed regardless--the reps do not honor the contracts writing--it's like Obama's strong arm policy at ABC--reasonable prudent logic is not allowed over the phone--you are wasting your time with Shawanda on the phone--reason is not in her vocabulary.
I noticed Gold's gym is closing earlier, shouldn't there be a credit of monies for less hours of offered over the original contract?
zarxo@verizon.net
Posted by cowgirlphysician on 09/30/2009
I read the complaints about Golds on this site. I am an employee of Golds so let me tell all of you while you are getting the run around from Golds when it comes to ending your contract. Management in the gym are given bonuses. If they lose more then x amount of members during the month their bonuses are docked 10%. See why now you are having problems with ending your contracts? As to the problems with employees that is because Golds has a really high turn over rate. Golds wants people to think they take care of there employees and members. However, Golds treats their employees really bad, gives ZERO amount towrads retirement, set goals for managerment way above what they should be and under pays employees. This all causes problems and high turn over rates. if Golds does not care about their employees how in the world would you expect Golds to worry about your membership? It is all about money. So, with all the above in mind I can assure you a lot of employees can careless if you get screwed over on your membership. Golds is one of those types of places that is fun to work with the members but do not expect a lot when it comes to you wanted to end your conctract. A lot of employee can careless about the company and that bleeds over into the membership problems. You can not run a company by not carring about employee and expect them to take care of members. Simple problems are fine but when it takes effort you can forget about it.
Posted by manilacarol on 03/24/2010
My daughter was off to college in Florida so I cancelled her membership, effective Certified Mail as I was instructed by Gold's Gym "Corporate Office" in Oxnard, California, who seems to have no physical address. Cancellation did not happen (summer 2009).
I called to follow up, an a 'Rep' told me it was not yet 1 year yet, so we could not cancel, although we turned in her membership tag and IT was not returned to us. Then the Rep said we did not have to send another 'Certified Letter', but that a regular letter mailed
Posted by cjgarvin3 on 05/14/2010
I paid in cash for the year up front. $300.00 for the entire year. I pay more than that for groceries in a month. I would never let any business have access to my bank account--are you crazy! There are Gold's all over the country and the world. I've used my membership from LA to Boston when I travel--love the service because there is none--just check in and go work out. I don't need my hand held. Whenever you give someone control of your finances or anything else in your life, it's human nature not to give up that control. Lesson: Pay in cash, then you have the power.
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